Extended Diploma in Principals of Customer Service
Business and Entrepreneurship
Course Duration - 2 Years
- Duration: The Extended Diploma is a two-year program.
- Focus: The program provides a comprehensive understanding of customer service principles and practices, ensuring you develop the necessary skills to excel in this field.
- Accreditation: The diploma is accredited and recognized by THE MALTA FURTHER AND HIGHER EDUCATION AUTHORITY WITH LICENCE NO 2022-001
- Curriculum Highlights
- Practical Learning
- Experienced Faculty
- Career Opportunities
- Support Services
- Admission Requirements
Core Subjects: The program covers a wide range of core subjects, including customer relationship management, communication skills, problem-solving, and conflict resolution.
Electives: You have the opportunity to choose electives based on your interests and career goals, such as sales techniques, service quality management, or digital customer service.
Industry Exposure: You will have opportunities for internships or work placements with reputable organizations, providing valuable industry exposure and enhancing your professional network.
They will guide you through the program, share practical examples, and provide mentorship to help you succeed.
Industries: Graduates can pursue careers in sectors such as retail, hospitality, healthcare, banking, telecommunications, and many more.
Roles: Potential roles include customer service representative, customer experience specialist, client relationship manager, or customer success associate.
Personalized Guidance: Our academic advisors provide one-on-one guidance, helping you make informed decisions about your career path.
Career Services: Our dedicated career services team offers assistance with job placement, resume writing, interview preparation, and networking opportunities.
English Proficiency: Proficiency in English is required at least intermediate or 5.5 level for effective communication in the program.
Application Process: Interested candidates can apply online through our website, submitting the required documents and completing the application form.
Instructional mode: In presence
Level: EQF 4
Duration: 2 years
Passport / ID card
Copy of high school diploma or equivalent
IELTS 5.0 minimum score certificate or equivalent
Statement of purpose
Declaration of value