Extended Diploma in Principals of Customer Service

Business and Entrepreneurship


Course Duration - 2 Years

Program Overview: 

  • Duration: The Extended Diploma is a two-year program.
  • Focus: The program provides a comprehensive understanding of customer service principles and practices, ensuring you develop the necessary skills to excel in this field.
  • Accreditation: The diploma is accredited and recognized by THE MALTA FURTHER AND HIGHER EDUCATION AUTHORITY WITH LICENCE NO 2022-001


Core Subjects: The program covers a wide range of core subjects, including customer relationship management, communication skills, problem-solving, and conflict resolution.
Electives: You have the opportunity to choose electives based on your interests and career goals, such as sales techniques, service quality management, or digital customer service.

Real-World Scenarios: The program emphasizes practical learning through case studies, role-playing, and simulated customer interactions, allowing you to apply theoretical knowledge in realistic situations.
Industry Exposure: You will have opportunities for internships or work placements with reputable organizations, providing valuable industry exposure and enhancing your professional network.
Our faculty comprises experienced industry professionals who bring their expertise and real-world insights into the classroom.
They will guide you through the program, share practical examples, and provide mentorship to help you succeed.
The Extended Diploma in Principles of Customer Services opens doors to a wide range of career opportunities.
Industries: Graduates can pursue careers in sectors such as retail, hospitality, healthcare, banking, telecommunications, and many more.
Roles: Potential roles include customer service representative, customer experience specialist, client relationship manager, or customer success associate.
We are committed to your success and offer various support services throughout your academic journey.
Personalized Guidance: Our academic advisors provide one-on-one guidance, helping you make informed decisions about your career path.
Career Services: Our dedicated career services team offers assistance with job placement, resume writing, interview preparation, and networking opportunities.
High School Diploma: Applicants should possess a high school diploma or equivalent qualification.
English Proficiency: Proficiency in English is required at least intermediate or 5.5 level for effective communication in the program.
Application Process: Interested candidates can apply online through our website, submitting the required documents and completing the application form.


Instructional mode: In presence
Level: EQF 4 
Duration: 2 years
Certification: Diploma


Passport / ID card
Copy of high school diploma or equivalent
IELTS 5.0 minimum score certificate or equivalent 
Statement of purpose
Declaration of value

Download the complete Course Brochure here or Apply now