Expert Technician in the Management of Social or Social-Health Service Structure – OSS

Social and Health Services Professional Area


Course Duration - 1 Years

The technician expert in the management of social or social-health structure / service directs and coordinates the operation of a residential / semi-residential structure or a territorial service, in order to guarantee the good performance of all activities and the complete implementation of personalized assistance plans; is the referent of the structure / service towards the Public Services and the territorial community; takes care of the relationship with users / customers, ensuring the management of complaints and the detection of satisfaction; supervises the management of instrumental resources and their maintenance; is responsible for the management of human resources, in its various aspects (selection, coordination, control and improvement); plans and organizes the various activities, in implementation of the quality policy of its organization and regulatory requirements; monitors and verifies operational effectiveness and organizational efficiency, compliance with operational requirements and the achievement of quality standards; reports to its organization the operational results achieved and collaborates in the implementation of improvement measures.

Professional Economic Sector: Social and health services

Area of Activity: Design and management of socio-educational, socio-recreational and welfare services.


  • Level EQF 5
  • Open for class XI (or with Foundation Italian Language Program)
  • Minimum Age 20
  • Duration 1 year (6 moths training + 6 months internship on the job)


Analysis, evaluation and improvement of the performance of the residential/semi-residential structure or of the territorial service

Implementation and monitoring of the operating processes of the territorial service or residential/semi-residential structure

Coordination of personnel management policies of the residential/semi-residential structure or territorial service

Management of the relationship with customers, Public Services and stakeholders

Technical-organizational and financial planning of the residential/semi-residential structure or of the territorial service

Italian Language Course is Complimentary

Certification: Campania Regional Office (State Govt.)


Instructional mode: In presence
Level: EQF 5 
Duration: 1 years
Certification: Diploma


Passport / ID card
Copy of high school diploma or equivalent
IELTS 5.0 minimum score certificate or equivalent 
Statement of purpose
Declaration of value

Download the complete Course Brochure here or Apply now