Travel Agency Operator

Professional Hospitality and Tourism Area


Course Duration - 1 Years

The Travel Agency Operator carries out the activities of advice and assistance to the customer in the process of choosing a tourist product by providing information and collecting requests and complaints. It also deals with the booking and sale of tourist services or all-inclusive packages, often also collecting the amount due. It also deals with contracts and the preparation of all the documentation that accompanies the sales phase of the service. It uses, during its work, special electronic machinery in addition to normal PCs and printers. It operates in the area of sales. He works as an employee in travel agencies of any size. In carrying out his work he liaises with the other operators of the agency, with the owner of the same and, if necessary, with the Technical Director of AdV, assuming responsibility for his duties. He carries out his work mainly in contact with the public.

Professional Economic Sector: Tourist services.

Area of Activity: Reception and operational support to the customer in the purchase of travel.


  • Level EQF 3
  • Open for class X
  • Minimum Age 18
  • Duration 1 year (6 moths training + 6 months internship on the job)


Reception and customer service

Handling of paperwork and secretarial activities

Booking management

Preparation of documents and travel documents

Sale of packages and tourist services

Italian Language Course is Complimentary

Certification: Campania Regional Office (State Govt.)


Instructional mode: In presence
Level: EQF 3 
Duration: 1 years
Certification: Diploma


Passport / ID card
Copy of high school diploma or equivalent
IELTS 5.0 minimum score certificate or equivalent 
Statement of purpose
Declaration of value

Download the complete Course Brochure here or Apply now